Privacy Policy

Effective Date: 2025-07-10

Website: hireamover.co.uk

Owned by: ServiceMatch Ltd, a company registered in England and Wales.

1. Introduction

At Hire a Mover (hireamover.co.uk), your privacy is important to us. This policy explains how we collect, use, store, and protect your personal information in line with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

By using our website and submitting your information, you consent to the practices described in this policy.

2. Who We Are

1. Business Name: ServiceMatch Ltd
2. Website: hireamover.co.uk
3. Data Controller: ServiceMatch Ltd
4. Contact Email: info@hireamover.co.uk

3. What Personal Data We Collect

When you request quotes or interact with our site, we may collect the following data:

1. Full name
2. Contact details (email address, phone number)
3. Moving address and destination
4. Moving date and property type
5. Any additional information you submit in the form

We may also collect technical data (IP address, browser type, cookies) to help improve our service.

4. How We Use Your Data

We use your personal data to:

1. Forward your moving enquiry to relevant local removal companies
2. Allow those companies to contact you directly with quotes
3. Improve our website and services
4. Comply with legal obligations

We do not provide removal services ourselves. We act as a matching platform and pass your information to third-party providers for this purpose only.

5. Lawful Basis for Processing

We process your data based on:

1. Consent: You provide consent by submitting your details.
2. Legitimate interest: To match you with relevant service providers.
3. Legal obligation: To comply with laws such as tax or fraud prevention.

6. Sharing Your Information

We may share your personal data with:

1. Verified third-party removal companies to fulfil your quote request
2. IT service providers who support our website and email systems
3. Legal or regulatory bodies, if required by law

We do not sell your personal data to third parties.

7. Data Storage and Security

We store your data on secure servers within the UK or EEA. We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, or disclosure.

8. How Long We Keep Your Data

We only keep your data for as long as necessary — typically:

1. Up to 12 months for quote-matching purposes
2. Longer if legally required (e.g. for regulatory or tax compliance)

9. Your Rights

Under UK GDPR, you have the right to:

1. Access the personal data we hold about you
2. Correct inaccurate or incomplete data
3. Request deletion of your data (where applicable)
4. Object to or restrict how we use your data
5. Withdraw consent at any time
6. Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, email info@hireamover.co.uk.

10. Cookies

Our website uses cookies for basic site functionality and to improve user experience.

11. Third-Party Websites

Our website may link to other websites. We are not responsible for the privacy practices or content of those sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We recommend checking this page regularly. Any significant changes will be clearly communicated.

13. Contact Us

If you have any questions about this policy or how we handle your data, please contact:

📧 info@hireamover.co.uk